In the post-COVID world public service providers around the world are working with reduced staff, office closures and an increasing demand for services. They must be able to interact with customers remotely, while protecting sensitive data and ensuring the best customer experience. Document exchange can help them achieve this by offering a quick and accessible method for customers to review and sign documents.
There are a multitude of software options for document exchange. Each one has its own strengths and limitations. Some are specifically designed for specific industries and can handle various formats of documents. Other applications offer better collaboration features and include a dynamic editor for documents. This lets the participants work on a document at once and to communicate with each other through chat and commenting functions. This also stops the back and forth of transferring files which can delay the work of a project.
Certain software designed for easy document exchange has the ability to recognise text and images within a file and automatically classify, identify, label and tag information. This allows you to locate particular data and can even recognize handwritten notes, whiteboard images and scanned documents. This can reduce the need for manual searching and can also improve accuracy.
Other software that facilitates the exchange of documents can provide audit trails of all system actions. This reduces the risk of data breaches and give business owners peace of mind knowing that their data is taken care of. Some software also has the ability to detect duplicates, which can help save the time and storage space.